A considered purchase.
A clear return process.
How to request a return, prepare camping equipment, and follow an approved refund.
The 30-day request period
Contact us within 30 calendar days of confirmed delivery to request an eligible preference return. Preference returns cover matters such as a change of mind or an unsuitable selection when the supplied item matches its description.
A request is assessed under the conditions below. The standard preference-return period does not remove a warranty, remedy for defective goods, or other protection that applicable law does not allow us to limit.
Condition and included contents
Keep the equipment in substantially original condition with its supplied components, accessories, instructions, and packaging where reasonably available, together with proof of purchase. Disclose any use, alteration, missing parts, or damage when requesting a return.
Equipment damaged by misuse, unauthorized modification, improper setup, or use contrary to its instructions may not qualify for a preference return. Opening packaging alone is not treated as proof of misuse. Separate rules required by law apply to defective or incorrectly supplied products.
Starting the request
Email service@arekvora.com with the order number, product and option, reason, and relevant photos or video. Describe whether the problem concerns sizing, missing parts, setup, performance, damage, or a different issue.
Wait for authorization, the correct destination, and packing instructions before mailing. We may ask for relevant information to distinguish a setup issue from a product fault. Do not send passwords, full card details, or private files as routine evidence.
Suitability, appearance, and performance
A display or lighting difference can affect the apparent color of a product. Weather protection, lighting time, charging performance, capacity, and durability can vary with setup, terrain, temperature, and use. These variations do not excuse supplying a different model, missing components, or a materially incorrect specification.
If the equipment matches its description but does not suit your intended use or preferences, request a preference return within the stated period. If the listing promised the suitability or function at issue, explain that in your request so we can assess it appropriately.
The authorized return destination
Our business address is not an automatically approved return facility. Support will provide the correct destination and reference after reviewing the request.
Use those details exactly and ask for clarification before sending anything if instructions are incomplete. A parcel mailed elsewhere may be difficult to locate and can delay the process. Do not treat an address printed on the original shipping label as return authorization.
Exclusions and restricted returns
Preference returns can be restricted for clearly disclosed final-sale goods, personalized products, gift cards if offered, missing essential components, or damage caused after delivery. A reduced price by itself does not make an item final sale.
For hygiene-sensitive products such as used sleeping bags, any applicable restriction must be lawful and appropriately disclosed. These exclusions do not override remedies for a defect, wrong item, or material misdescription that the law protects.
Faulty, damaged, or incorrect items
Inspect the delivery promptly and report an issue preferably within 7 calendar days, including the order reference and evidence that can be obtained safely. Keep relevant packaging and supplied components while the case is reviewed.
For a confirmed issue attributable to us, we will provide an appropriate remedy, which may include replacement, reshipment, an approved return, or refund, without extra costs caused by our error. Stop using unsafe equipment. The preferred reporting period does not extinguish mandatory rights.
Postage and other return costs
For preference returns, the customer generally pays return postage, and the original delivery charge is generally not refunded. We do not charge a restocking fee for approved returns.
For a confirmed problem attributable to us, contact support before purchasing postage so we can arrange or approve the appropriate method and address eligible delivery costs in the resolution. Applicable law takes precedence over these standard cost rules.
Prepare your equipment and package
Remove personal items and clean and dry the equipment where appropriate. Include supplied components such as poles, stakes, carrying bags, charging cables, and manuals where applicable. If a fault prevents safe handling, tell support before dispatch.
Pack the equipment and accessories securely, protect fragile parts, and prevent movement or accidental activation. Use the authorized service and keep the receipt and tracking record. A swollen, leaking, damaged, or overheating battery needs special handling; do not send it by ordinary mail without appropriate instructions.
Inspection and refund timing
The receiving facility checks the equipment and contents against the approved request. If the condition or contents differ, we may contact you before determining the eligible outcome.
Once an approved return is received and inspected, we normally initiate the eligible refund within 5–10 business days. Any shorter deadline required by law applies instead. The bank or payment service may require additional time to display the credit.
Where the refund goes
Refunds normally return to the payment method used for the original order. If that method cannot receive the funds, support and the payment provider will determine an appropriate lawful alternative.
In some cases, support may confirm that a return is unnecessary for a refund or replacement. Do not discard the equipment or send it elsewhere before receiving instructions, particularly where batteries or other handling concerns are involved.
Exchanges
Exchange options depend on available stock and the product requested. Confirm the replacement model, size, capacity, quantity, and included components before agreeing to an exchange.
If a direct exchange cannot be arranged, an approved return and a new purchase may be the appropriate process. Any price difference or applicable postage will be explained before you proceed.
Canceling an unfulfilled order
Request cancellation immediately. We will attempt to stop an order before fulfillment, but cannot guarantee this once picking, packing, preparation, or dispatch has begun.
A successful pre-fulfillment cancellation has no cancellation fee. If shipment has already occurred, ask support about the available next steps. This operational process does not remove any separate legal cancellation or refund right.
Warranties and further review
Product-specific express warranties and rights imposed by law are separate from this preference-return process. No universal warranty duration is created by this page.
If you disagree with the assessment of a request, reply with the order number, earlier correspondence, and the facts you want reconsidered. Nothing here excludes responsibility for personal data or other obligations that cannot lawfully be excluded.
Let's take the next step.
Contact service@arekvora.com or +86 199-2847-6028.
8:00 AM–10:00 PM · Daily. Include your order number when relevant.
Your store operator and customer-care contacts
Information for Arekvora™ customers.
Xintang Town, Zengcheng District,
Guangzhou, Guangdong Province, China